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Installing SSMS 2014 giving error of DLL required

I'm installing SSMS 2014 but while installing I'm getting below error:-

"There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor."

Can anyone tell me what is the problem?

Here is the error log:

Detailed results:
  Feature:                       Management Tools - Complete
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Native Client Access Component
  Component error code:          1723
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sqlncli_Cpu64_1.log
  Error description:             There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sqlncli.msi%40RollbackCleanup%401723

  Feature:                       Client Tools Connectivity
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Common Files
  Component error code:          2331
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sql_common_core_Cpu64_1.log
  Error description:             The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2331.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sql_common_core.msi%40Do_LogInstallStart_64%402331

  Feature:                       Client Tools SDK
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Native Client Access Component
  Component error code:          1723
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sqlncli_Cpu64_1.log
  Error description:             There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sqlncli.msi%40RollbackCleanup%401723

  Feature:                       Client Tools Backwards Compatibility
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Common Files
  Component error code:          2331
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sql_common_core_Cpu64_1.log
  Error description:             The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2331.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sql_common_core.msi%40Do_LogInstallStart_64%402331

  Feature:                       Management Tools - Basic
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Native Client Access Component
  Component error code:          1723
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sqlncli_Cpu64_1.log
  Error description:             There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sqlncli.msi%40RollbackCleanup%401723

  Feature:                       SQL Client Connectivity
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred during the setup process of the feature.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Native Client Access Component
  Component error code:          1723
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sqlncli_Cpu64_1.log
  Error description:             There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sqlncli.msi%40RollbackCleanup%401723

  Feature:                       SQL Client Connectivity SDK
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred during the setup process of the feature.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Native Client Access Component
  Component error code:          1723
  Component log file:            C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20150528_153228\sqlncli_Cpu64_1.log
  Error description:             There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sqlncli.msi%40RollbackCleanup%401723
like image 631
agm92 Avatar asked Dec 07 '25 02:12

agm92


1 Answers

I solved this problem by NOT putting in a DEFAULT target server URL when prompted. It is an optional field, so leave it blank, click next, and the installation completes without issue. You can add that link later once the application installs.

like image 119
Diane Avatar answered Dec 08 '25 16:12

Diane