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When accessed from mobile, my Facebook app now shows "Sorry, something went wrong ..." error message:
It worked well about a week ago. When browsing on desktop game still works well.
Facebook responds with HTTP error 500 (which is "Internal server error" HTTP error code) with such HTML:
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>Error Facebook</title>
<div class="fb_header">
<div class="fb_logo">
<img src="//static.facebook.com/images/mobile/chrome/ui/page-header/logo/fb_logo_small.gif" width="77" height="15" alt="Facebook" />
</div>
</div>
<div class="area error">
<strong>Sorry, something went wrong.</strong>
<p>We are working on it and we'll get it fixed as soon as we can.</p>
<p><a href="/">« Back to Home</a></p>
</div>
<div class="area footer">
<hr />
Facebook © 2020 ·
<a href="/help/">Help</a>
</div>
</body>
</html>
What could be the reason?
379
A 500 error indicates that you have provided the server (Facebook) a valid request and it was unable to handle it. Usually if there something wrong on your end, the server would return 4xx response.
To investigating the issue, there are multiple things to try. Such as different browsers & mobile devices, clearing cache & cookies.
You can try re-creating the issue using a mobile emulator such as Chrome device mode. Doing so you can check the console for errors and also compare the requests between mobile & web. You can run the different request through Postman. (Chrome device mode & Postman are just examples, there are many tools that you can use to emulate mobile browsers).
Finally as the issue is a 500 error provided by from Facebook. You can always log a ticket with them https://www.facebook.com/help/186570224871049
183
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