Requirement: I want a collection of all customers who did not perform the "View" event in last 5 hours.
Data:
{
    name: "Sheldon",
    events: [
        {
            event: "View",
            timestamp: "timestamp equivalent to 10 hours ago"
        },
        {
            event: "Some other event",
            timestamp: "timestamp equivalent to 8 hours ago"
        },
        {
            event: "View",
            timestamp: "timestamp equivalent to 2 hours ago"
        }
    ]
},
{
    name: "Leonard",
    events: [
        {
            event: "View",
            timestamp: "timestamp equivalent to 10 hours ago"
        }
    ]
},
{
    name: "Howard",
    events: [
        {
            event: "View",
            timestamp: "timestamp equivalent to 2 hours ago"
        }
    ]
},
{
    name: "Raj",
    events: [
        {
            event: "Some other event",
            timestamp: "timestamp equivalent to 6 hours ago"
        }
    ]
}
I have tried out the following, but it always returns "Sheldon" (possibly because the other event ends up satisfying the criteria?).
q.where({ 
    $and: [
        {
            'events': { 
                $not: { 
                    $elemMatch: {
                        event: "View",
                        timestamp: {
                            $gte: "timestamp equivalent to 5 hours ago"
                        }
                    }
                }
            }
        }
    ]
});
What can I do so that only documents for "Leonard" and "Raj" are returned?
ISODate() is a helper function that's built into to MongoDB and wraps the native JavaScript Date object. When you use the ISODate() constructor from the Mongo shell, it actually returns a JavaScript Date object.
To get users how has not visited in last 5 hours. you can try it
db.collectionName.find({
    events: { 
        $not: { 
            $elemMatch: {
                event: "View",
                timestamp: {
                    $gt: ISODate("2017-03-29T05:12:37.420Z") // equivalent to 5 hours ago
                }
            }
         }
    }
}, {name: 1})
This query returned only documents for Leonard and Raj for your given example
N.B: Like your query but I used find instead of where, no need to use $and and used $gt instead of $gte
Tested for documents.
{
    "_id" : ObjectId("58db886e4b9e731aaefa9820"),
    "name" : "Sheldon",
    "events" : [ 
        {
            "event" : "View",
            "timestamp" : ISODate("2017-03-29T00:09:18.723Z")
        }, 
        {
            "event" : "Some other event",
            "timestamp" : ISODate("2017-03-29T02:10:04.492Z")
        }, 
        {
            "event" : "View",
            "timestamp" : ISODate("2017-03-29T08:11:02.196Z")
        }
    ]
}
{
    "_id" : ObjectId("58db886e4b9e731aaefa9821"),
    "name" : "Leonard",
    "events" : [ 
        {
            "event" : "View",
            "timestamp" : ISODate("2017-03-29T00:11:23.084Z")
        }
    ]
}
{
    "_id" : ObjectId("58db886e4b9e731aaefa9822"),
    "name" : "Howard",
    "events" : [ 
        {
            "event" : "View",
            "timestamp" : ISODate("2017-03-29T08:11:02.196Z")
        }
    ]
}
{
    "_id" : ObjectId("58db886e4b9e731aaefa9823"),
    "name" : "Raj",
    "events" : [ 
        {
            "event" : "Some other event",
            "timestamp" : ISODate("2017-03-29T04:10:42.972Z")
        }
    ]
}
After apply my query result:
{
    "_id" : ObjectId("58db886e4b9e731aaefa9821"),
    "name" : "Leonard"
},
{
    "_id" : ObjectId("58db886e4b9e731aaefa9823"),
    "name" : "Raj"
}
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