FTP users created in cPanel cannot log in

Question

I feel like an absolute numpty asking this question, but I've struggled with it for literally years and I still have no idea what the answer is.

Basically I have never been able to log in with a new user that I've created in cPanel > FTP Accounts. This is consistent across several different domains and several different hosts, so presumably the issue is me.

Only I just go ahead and add a new user, then try and log in with the given information:

Host: ftp.domain.com
User: [email protected]
Port: 21
Protocol: FTP
Encryption: Use explicit FTP over TLS if available

I've tried using SFTP; using plain FTP; using Filezilla, CoreFTP and Dreamweaver; setting the start folder as /public_html and /account; downloading and importing the config files that cPanel generates.

I have never had this work for me, not even once. Usually I just end up using the default FTP account, which is why I've never found an answer to this issue.

The errors are always along the lines of:

Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known"

No such host is known

Host does not exist

I have searched extensively on this topic, both today and in the past and never found any solution that works.

Can anyone spot WTH I'm doing wrong?

Answer 1

According to the error you are getting it is an issue with hostname. When setting up account with WHM ftp.domain.com DNS record might not have been created. So from cPanel > Advanced Zone Editor check if you have ftp.domain.com has A record of your server or not if not add ftp.domain.com to your DNS.

Sometimes Encryption can also cause issue but not the one you have described. So try the following:

Host: domain.com
User: [email protected]
Port: 21
Protocol: FTP
Encryption: Only use plain FTP (insecure)